Key to Hearing customers share their experiences
Don't just take our word for it
At Key to Hearing we take great pride in our customer care and service and on Google, we have a five-star rating. See the comments, testimonials and reviews we have received from customers whose lives we have helped by improving their hearing or the hearing of a loved one. These are real reviews and photos of our customers.
“Just wanted to thank you both for your excellent service”
“It was time for a new provider and hearing aids an after using chains for years and seeing many audiologists (often from the same company) I did a lot of homework and chose Key to Hearing.
WOW what can I say? Keeley is so professional and dedicated. So interested in exactly what and where your hearing problems are and how they started.
Keeley spent time listening, testing and discussing the pros and cons of different types of hearing aids without any pressure to decide.
When my new Oticon hearing aids arrived Keeley programmed them to make sure they were right for me, then a week or so later called back to see how I was getting on.
They give the best performance of any aids I've used (been using aids for over a decade) and with a tv adaptor it's no more subtitles or headphones, hearing the tv speech better than I can remember.
On reflection, I am so impressed with Will and Keeley's friendly and dedicated service and can't recommend them highly enough. Thank you both.”
Richard Carter - Poole
“I can only recommend Key to Hearing in the most glowing terms”
“42 years ago I lost 75% of my hearing due to damaged nerve ends. This was no easy matter, as I am a concert pianist. During this last year, the NHS hearing aids were no longer giving me adequate help to be able to pursue my lifelong passion of music. The audiologist, Keeley, from Key to Hearing became my lifesaver and gave me new hope! Together we found the right hearing aids, which enabled me to continue as a pianist.
Keeley was not only very competent, thorough and knowledgeable in her field, but also empathetic and untiring in her endeavours to find solutions for me personally.
Together with her husband, Will, they form a formidable team!
Many heartfelt thanks!”
Sharon - Bournemouth
“nothing short of excellent…”
“This is to let you know that I am very pleased that you have been recommended to me. Your patience, the service and professionalism you have provided me with is nothing short of excellent. I will be more than happy to recommend you further.”
Bob a’Barrow - Poole
“given me confidence in the choices I made…”
“Thank you for the work that you do to give a really friendly and informative service, and the aftercare is excellent. Your clear explanations of options and areas of concern have given me confidence in the choices I made. I am truly sorry that I have now moved out of the area you cover, and would unreservedly recommend your company to anyone with hearing problems.”
Jill Roblin - Weymouth
“they are the very best in the UK…”
“I contacted Key to Hearing and Keeley visited me. I was overwhelmed with her expertise. My new hearing aids from Key to Hearing have changed my life and I am indebted to them for their passionate commitment and impeccable service. They are THE VERY BEST in the UK and the service and personal attention is impeccable. They are the ultimate professionals and I sing their praises at every opportunity.”
John Burrows OBE HonRCM - Lymington (extract taken from Google review)
“their service is exceptional…”
“Mum and Dad have both had hearing aids for many years and sadly it was getting very difficult to get the help and support needed for them.
Keeley has been taking care of their hearing needs and recently fitted them both with new hearing aids. Keeley worked extremely hard to be certain that the quality and fit would be perfect for their individual needs.
The service we have received from Keeley and Will has been professional, respectful and friendly. We would recommend to anyone unhappy with their hearing care, or who would find home visits more convenient, to contact Key to Hearing as their service is exceptional.”
Denise and Stephen - Bournemouth
“made me feel more relaxed and confident...”
“I thank you for all your help with my hearing. I feel so much better to be able to join in with people. The service you give is second to none. I would recommend you to other people. It was really getting me down not to hear properly. Your follow-up care has really helped me. It is nice to know you are there to help when I need it. I really like that you come to my home which made me feel more relaxed and confident.”
Mr B Dominy from Swanage
"I would certainly recommend Key to Hearing..."
"My experience with Key to Hearing has been exemplary. Keeley spent a lot of time and thought in making sure I had the most suitable hearing aids and was happy with them. I have had my first follow up to see that all is well, and I would certainly recommend Key to Hearing."
Mrs E Evans from Romsey
"Improved hearing has given me confidence..."
"I am very happy to recommend Key to Hearing to those who need help to improve their quality of life with the use of hearing aids. Keeley has given me excellent professional advice, care and individual support and has enabled me to join in group conversations, use the telephone and become part of society once again. Improved hearing has given me confidence and security in my daily activities."
Mrs B Blunden from Christchurch
"Faultless service - I don't know what they could possibly do better!..."
"Buying hearing aids for the first time is a challenging exercise. I spoke to High Street retailers and felt underwhelmed. Then I tried Key to Hearing and realised immediately that I was in safe hands. I cannot recommend them strongly enough, and am so grateful that I found them in my time of need!"
Mr C Gilbey from Bournemouth (extract taken from Google review)
"completely rebuilt my confidence..."
“The whole experience provided by Keeley and Key to Hearing, has completely rebuilt my confidence in my business life and all aspects of day to day living. It has been done in a comfortable and relaxed way and always to suit my own timetable and needs.“
Mr Clevett previously of Corfe Castle
"The improvement has been great..."
“I am disabled, partially paralysed, and my hearing deteriorated over the last year. I was impressed with the first examination and ordered a hearing aid for each ear. The subsequent improvement has been great. The help from Keeley has been first rate and I would recommend her to anyone with hearing problems.”
Mr Fulford previously of Christchurch
"always on hand if I have any problems..."
"Keeley could not have done more to set my mind at rest and is always on hand if I have any problems or questions. The CROS system is fantastic and has transformed my hearing experience in every environment. I couldn't be happier with either the product or the expert service I received, and would not hesitate to recommend Keeley to anyone facing difficulty with their hearing."
Mrs Conduit previously of Wimborne (extract taken from Google review)
"Key to Hearing have been excellent..."
"It was my wife who suggested that I have my hearing tested. Keeley visited my home and although my hearing loss was only moderate she suggested that I could still find hearing aids to be beneficial. I have been wearing them now for several months and my hearing is very much improved. From Keeley's initial consultation through to fitting and the follow up care "Key to Hearing" have been excellent."
Mr G Malkin from Sherborne (extract taken from Google review)
"You just do not know what you have missed until you get it back..."
“I realised that my hearing was gradually deteriorating. I embarrassingly would find myself having to ask people to repeat themselves and I knew that it was time to have some hearing aids. When fitted with my new hearing aids the difference was incredible. You just do not know what you have missed until you get it back. Life is precious and the quality of life even more so. Thank you so much Keeley for your continual expert care and kindness to both Frank and myself.”
Mrs P Stevens from Wimborne (extract taken from Google review)
"I feel undressed without my hearing aids..."
“Before I had my hearing aids I was missing out on quiet things as well as a loss of clarity with speech. My experience with Key to Hearing has been excellent. Keeley has been very helpful and makes it easy. Keeley explains things, more than once if necessary, which I have found very reassuring. I now feel somewhat ‘undressed’ without my hearing aids.”
Mrs Ramm from Corfe Castle
"totally changed my life..."
“I am pretty well stone deaf in my right ear and have a loss of hearing in my left ear. Keeley told me about a new device called CROS which has the effect of transferring sound from one ear (in my case the deaf one) to the good one. This has totally changed my life I now can attend meetings and go to restaurants and hear what is going on around me whereas before I was not really able to hear anything that was said to me on my right side”.
Mr Froy from Burton Bradstock
"My life has improved..."
“I have been most impressed with all you have done for my hearing. Before I got my hearing aids, I was forever telling my wife that I couldn’t hear what she was saying. You have been so friendly and helpful. You have always been happy to answer my lengthy list of questions. I like the invisibility of my hearing aids. My son never noticed them until I pointed them out!! I feel my life has improved”.
Tim Armstead from Wareham
"allowed me to reconnect with people socially..."
“Having lost right sided hearing due to an acoustic neuroma I felt on the outside of conversations and quite isolated. Thanks to Keeley’s skill and attentiveness I was fitted with a CROS aid which improved the situation straightaway. From the first home consultation and assessment to the fitting of the hearing aid took only 9 days and made an immediate improvement which has allowed me to reconnect with people socially.”
Andrew S from Wimborne Minster
"Hear, Hear I say!..."
“With Key to Hearing you are a personal customer given the care and attention to maximise your unique needs and provided with really good aftercare and nothing seems too much trouble as Keeley really does know her subject matter. Would recommend Key to Hearing very strongly if you want good, knowledgeable and personal service. Hear, Hear I say!”
Mr Baxter from Wareham
"My hearing has been considerably enhanced..."
“I can thoroughly recommend Keeley for her care and meticulous attention to detail. My hearing has been considerably enhanced”.
Mr Tindale from Bournemouth
"Very satisfied with the aids and with the service..."
“Although I have had basic hearing aids for several years, I still had hearing problems in certain situations e.g. in crowds, T.V. The consultation with Keeley took place at home and after supplying the hearing aids Keeley called in several times and adjusted the sound to suit me. Overall I am very satisfied with the aids and with the service.”
Bob Cannon from Bournemouth
"in the privacy & comfort of my home is a luxury which I truly appreciate..."
“To have all this carried out in the privacy & comfort of my home is a luxury which I truly appreciate. Keeley Salmon's commitment ensures patients like me enjoy the best possible quality of life through better hearing.”
Mr Woolfstein from Bournemouth
"I have my hearing back..."
“First and foremost the one to one service I have received has been a joy and the result being I have my hearing back. My friends are now accepting my company especially socially and I am enjoying life.”
Ira Rogers from Bournemouth
"I look forward to your follow-up visits..."
“The improvement in the performance of my hearing aids over those previously fitted at a hospital cannot be exaggerated. Invisible when worn, excellent sound reproduction in all situations and so comfortable I often forget I am wearing them. You are so knowledgeable and friendly, I look forward to your follow-up visits and nothing seems too much trouble."
Mrs Chapman from Nursling
"My experience with Key to Hearing has been fantastic..."
“My experience with Key to Hearing has been fantastic, I can't praise Keeley highly enough for all that she has done. From the initial testing to the supply, setting up, fitting and adjustment of the hearing aids has all been very professional and directed to my requirements."
Pete Davis from Poole
"I chose well when I asked Key to Hearing for help..."
“It was slightly disconcerting to admit to becoming a little hard of hearing but I chose well when I asked Key to Hearing for help. Keeley has provided me with quality hearing aids and her attention to detail in every aspect of her advice, supply and fitting, plus follow-up visits, has been excellent - and all this in the comfort and calm of my own home."
Betty from Poole
"My life has been transformed since meeting Keeley..."
“My life has been transformed since meeting Keeley. She put me at ease, gives excellent care and attention and is very friendly. It’s wonderful hearing the birds, the TV is no longer up too loud and I can even hear the ticking of my kitchen clock which I haven’t heard for a great number of years."
Violet Heckford from Wimborne
"A very friendly and easy person to talk to about your problems..."
“Keeley Salmon has been more than helpful in helping me sort out my hearing problems. She is a very friendly and easy person to talk to about your problems. I would highly recommend Key to Hearing Ltd.”
Mr Haycock from Wimborne
"attention to detail and sensitivity to the needs of her client are all exemplary..."
"Her professionalism, attention to detail and sensitivity to the needs of her client are all exemplary. She is always on hand to solve any problems which may occur and she does not stop until the client is totally satisfied.”
Mr King from Wareham
"Nothing is too much trouble..."
“Nothing is too much trouble and Keeley will always visit the house as and when necessary to check my hearing and adjust the aids. The service is very supportive, sympathetic, professional and inspires confidence. I would not hesitate to recommend her to family members and friends."
Ed Maeer from Hordle
"the professional and friendliness of Keeley was superb..."
"My quality of life is greatly improved with a hearing aid from Key to Hearing. The service received in the comfort of my own home and the professional and friendliness of Keeley was superb. The follow up care, making sure I was 100% happy with my new hearing aid was also very much appreciated.”
Mrs Barber from Bournemouth
"the hearing aids made a world of difference..."
"I found the hearing aids made a world of difference. The care and attention to detail provided by Keeley Salmon was exemplary.”
Mrs Killick from Swanage
"I can now hear bird song..."
"I would like to thank you for your help in fitting me with hearing aids. I found conversation in large rooms and even conversing with family and friends difficult. Since then I can now hear bird song which I was unaware of before and voices clearer on TV and radio. I am very satisfied with both fitting and follow up care and would like to recommend this service to others.”
Mr Pearce from Wareham
"really professional and very conscientious..."
“Keeley is really professional and very conscientious. I am truly delighted with what she has done for me, and her commitment to sorting out my problem was wonderful.”
Mr Hughes from Romsey (extract from Google review)